{"id":32,"date":"2020-12-15T11:40:34","date_gmt":"2020-12-15T03:40:34","guid":{"rendered":"https:\/\/blog.chineseskill.com\/?page_id=32"},"modified":"2021-04-14T15:08:52","modified_gmt":"2021-04-14T07:08:52","slug":"help-center","status":"publish","type":"page","link":"https:\/\/blog.chineseskill.com\/ja\/help-center\/","title":{"rendered":"ChineseSkill\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc"},"content":{"rendered":"\r\n

< Back \/ \u8fd4\u56de <\/a><\/p>\r\n\r\n\r\n\r\n

ChineseSkill Help Center<\/h1>\r\n\r\n\r\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\tOverview\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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  1. Using ChineseSkill<\/a>
  2. Payment & Subscriptions<\/a>
  3. Account Management<\/a>
  4. Trouble Shooting<\/a>
  5. Contact ChineseSkill<\/a><\/ol>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\r\n\r\n\r\n
    \u00a0<\/div>\r\n\r\n\r\n\r\n

    Using ChineseSkill<\/strong><\/h3>\r\n\r\n\r\n
    \t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tCan I use ChineseSkill on different devices?<\/span><\/div>

    Yes, you can access ChineseSkill\u2019s content on iOS and Android devices as long as you log in with the same account and the same login method.\u00a0
    \u00a0
    *Note: What aforementioned also applies to Basic\/Free membership users, although only premium members can access all the premium content.<\/p><\/div><\/div>

    \t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow can I check my login method?<\/span><\/div>

    1.On mobile app<\/strong>
    You can check your login method by clicking on \u201cME-Profile\u201d:
    2. On the website<\/strong>
    You can check your login method by clicking on your profile:

    *Please note that logging in via email\/password, Google, Facebook, AppleID and Huawei will create 5 different accounts. If you would like to change the login method, please refer to \u201cCan I change the email address of my Chinese Skill account?<\/a>\u201d.<\/p><\/div><\/div>

    \t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat’s included in the Premium Plan<\/span><\/div>

    Our premium plans unlock all content and features in the app. You will be able to learn with ChineseSkill without any ads or paywalls.

    Our paid features are:
    – Dialogue Practice, Speaking Practice under “Practice makes perfect”
    – All episodes in Speak Up except the sample episodes
    – All game levels in Arcade<\/p><\/div><\/div>

    \t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow to switch language?<\/span><\/div>

    Click the menu button on the left-up corner, you will see”recommended”, “old course”, “panda’s toolbox”.
    Under both “recommended” and “old course” you will find a place to choose the language you want to use to learn Chinese.<\/p><\/div><\/div>

    \t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat is TestOut?<\/span><\/div>

    \u201cTest Outs\u201d are used to skip the previous lessons. If you\u2019re confident and want a challenge before or after reviewing the content, or already have prior knowledge of a group of modules, you can pass a Test Out to have immediate access to the next group of modules as you advance in the course. If you don\u2019t pass, you can try again!<\/p><\/div><\/div><\/div>\r\n\r\n\r\n

    Payment & Subscriptions<\/strong><\/h3>\r\n\r\n\r\n
    \t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow do I pay?<\/span><\/div>

    Thank you for your interest in ChineseSkill’s paid content! You can purchase a membership on any of the platforms below and access it on all of them.\u00a0
    \u00a0
    Android users:<\/strong>
    You can purchase apps and digital content on Google Play using payment methods from your Google account. If it’s your first time making a purchase, your payment method will be added to your Google account.
    \u00a0
    iOS users:<\/strong>
    You can purchase apps and digital content with the payment methods you set up in your Apple ID.\u00a0

    Website users:
    <\/strong>You can purchase the membership by Paypal on our official website https:\/\/www.chineseskill.com\/site <\/a><\/p><\/div><\/div>

    \t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tI have already purchased but can’t access membership.<\/span><\/div>

    Important: Please always log into your account the same way you created it.\u00a0
    \u00a0
    iOS users:<\/strong>
    1. Please try the “Restore Purchase” button on the pricing page.
    2. If “Restore Purchase” doesn’t work, please check if you have logged into the Apple ID with which you bought the membership. Because Restore Purchase won’t work if the Apple ID you’re in did not buy the in-app purchase item.
    3. If you can’t still “Restore Purchase”, please offer us the receipt or the purchase record from iOS or Google Play, and we’ll help activate your membership manually.
    \u00a0
    Android users:<\/strong>
    Try logging out in ChineseSkill and back in.<\/p><\/div><\/div>

    \t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tCan I share the membership with my family\/friends?<\/span><\/div>

    The ChineseSkill membership is connected to the ChineseSkill account. Whether or not to share the membership is completely up to you, if you do not mind sharing the account data, learning progress, and statistics with other users.<\/p><\/div><\/div>

    \t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow do I cancel my subscription?<\/span><\/div>

    Important reminder: uninstalling the app will not cancel your subscription. <\/strong>

    To cancel<\/strong>, please follow these steps:

    iOS users:<\/strong>
    Go to Settings > [your name] > iTunes & App Store.
    Tap your Apple ID at the top of the screen, then tap View Apple ID. You might need to sign in with your Apple ID.
    Scroll to Subscriptions, then tap it.
    Tap the subscription that you want to manage.
    Use the options to manage your subscription.
    \u00a0
    Android users:<\/strong>
    On your Android phone or tablet, open the Google Play Store.
    Check if you\u2019re signed in to the correct Google Account.
    Tap Menu – Subscriptions.
    Select the subscription you want to cancel.
    Tap Cancel subscription.
    Follow the instructions.<\/p><\/div><\/div>

    \t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat happens if I cancel my subscription?<\/span><\/div>

    If you cancel your subscription, you can still access the premium contents until the end of the period, and you won\u2019t be charged on the expiry date.
    \u00a0
    Ultimately, you just cancel the renewal of your subscription.<\/p><\/div><\/div>

    \t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow do I get a refund?<\/span><\/div>

    Our products consist of virtual service-based content. Unless the content is not available for technical reasons, it is non-refundable after purchase. However, if a refund is requested within 48-hours of the transaction date, you may be able to get a refund depending on the details and circumstances of the purchase.
    \u00a0
    If you\u2019d like a refund for ChineseSkill subscription, please be sure to cancel your subscription prior to your refund request.
    \u00a0
    Once canceled, you can follow the below steps to request a refund.
    \u00a0
    If you paid through Google Play or Apple:<\/strong>
    Please contact Google or Apple to request a refund. As an app developer, we cannot refund in-app purchases as the respective app store handles the sale and payment.
    \u00a0
    a) Requesting refund for Google Play purchases:<\/strong>
    Open the Google Play Store app.
    Tap the three horizontal lines at the top left to open the menu.
    Choose Account > Order history.
    Find the app or game you want to return and tap Refund.
    Tap Yes, the app will be uninstalled, and your money will be refunded.
    You should get an email about the refund and it will say Canceled next to the app in your Order History.
    More information here: https:\/\/support.google.com\/googleplay\/answer\/2479637?hl=en<\/a>
    \u00a0
    \u00a0b) Requesting refund for iTunes\/Apple purchases:<\/strong>
    Go to     https:\/\/reportaproblem.apple.com.<\/a>\u00a0
    Sign in with your Apple ID and password.
    If you see the “Report” or “Report a Problem” button next to the item that you want to request a refund for, click it.
    Follow the instructions on the page to choose the reason why you want a refund and submit your request.
    \u00a0
    More information here:     https:\/\/support.apple.com\/en-us\/HT204084<\/a><\/p><\/div><\/div><\/div>\r\n\r\n\r\n

    Account Management<\/strong><\/h3>\r\n\r\n\r\n
    \t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tCan I change the email address of my ChineseSkill account?<\/span><\/div>

    If you\u2019d like to change your ChineseSkill login method, please contact our support team and we\u2019ll take care of it for you.\u00a0
    \u00a0
    Please note:
    1. The login method can only be changed into email\/password.
    2. The new email should be valid and has not been registered with ChineseSkill before.\u00a0
    3. Logging in via email\/password, Google and Facebook will create three different accounts.
    \u00a0
    We\u2019ll ask for you to reply with:\u00a0
    Old account:
    New email:<\/p><\/div><\/div>

    \t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow can I change my password?<\/span><\/div>

    This feature is only available on the mobile app.

    Please go to “ME-Account-Change password”.

    Also, if you\u2019re logged into ChineseSkill via Google or Facebook, the \u201cchange password\u201d button is unavailable as no password is required to sign in.

    In the event that you need a separate password (i.e. finished sharing access with friends or family; privacy, etc), you can change your login method.\u00a0 Please see how here: Can I change the email address of my ChineseSkill account?<\/u><\/strong><\/p><\/div><\/div>

    \t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow can I delete my account?<\/span><\/div>

    We\u2019re sad that you wish to delete your account. If you\u2019re unhappy with ChineseSkill and wish to provide additional feedback, please email us at support team and we\u2019ll try to help you!
    \u00a0
    If you\u2019d like to delete your ChineseSkill account\u00a0<\/strong>
    The following actions can only be done on the mobile app:
    1) Select the ME tab and click on your username. Your Profile page with your name, email and level progress should be displayed.\u00a0
    2) In the top right corner, click the Settings icon.\u00a0
    3) Locate the Delete Account button and follow the instructions.\u00a0
    Note: Once you delete your account, this action cannot be undone. If you wish to rejoin ChineseSkill, you have to create a new account and subscription.\u00a0

    Thank you very much for spending time with us.<\/p><\/div><\/div>

    \t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow can I reset my progress?<\/span><\/div>

    Resetting your progress can only be done within the app.\u00a0
    To do so, please go to ME – Profile – Settings – Reset progress and you\u2019re all set!<\/p><\/div><\/div><\/div>\r\n\r\n\r\n

    Trouble Shooting<\/strong><\/h3>\r\n\r\n\r\n
    \t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tAll or part of my progress or data is missing in the review module.<\/span><\/div>

    If your course progress is missing\uff1a<\/strong>
    a) Please ensure that you sign into the account correctly because there will be 3 different accounts if you sign into the account via email\/password, Google, and Facebook.
    b) If the account has no problem, please click”\u201cME>>Backup&Download\u201c.

    If the data is missing and the course progress is normal.<\/strong>
    Please click “Me >> Backup >> Progress Backup” as shown above.<\/p><\/div><\/div>

    \t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tThe audio\/image is missing or wrong.<\/span><\/div>

    Please go to ME – Settings – Clear cached data and then reload the lesson or module.
    \u00a0
    If the audio\/image is still missing after reloading, please try switching networks (data to wifi, vice versa).\u00a0
    \u00a0
    If the mistake is still there, please send us a screenshot.<\/p><\/div><\/div><\/div>\r\n\r\n\r\n

    Contact ChineseSkill<\/strong><\/h3>\r\n\r\n\r\n
    \t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tTalk to ChineseSkill Support directly.<\/span><\/div>

    There are several different ways that you can get in touch with ChineseSkill\u2019s Customer Support team. Please feel free to contact us with any of the following options, and we\u2019ll get back to you within 24 hours from Monday to Friday.
    \u00a0
    iOS\/Android mobile APP:<\/u><\/strong>
    1. Open ChineseSkill app
    2. Tap ME in the top left icon
    3. Tap on “Contact Us”
    4. Type your message and attach any screenshots (if necessary).
    \u00a0
    Email:<\/u><\/strong>
    Please feel free to email us at support team for general inquiries at nihao@chineseskill.com
    \u00a0
    Social Media:<\/u><\/strong>
    Send our support team a message on our social media platforms!
    Facebook page: @Learn Mandarin Chinese – ChineseSkill
    Twitter: @ChineseSkill
    Instagram: @chineseskill_official
    Pinterest\uff1a@ChineseSkill App
    \u00a0
    Thank you!<\/p><\/div><\/div><\/div>\r\n\r\n\r\n

     <\/p>\r\n\r\n

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    <\/div>

    ChineseSkill Back2School Sale Ends in<\/strong><\/a><\/h2><\/div>\t\t
    \n\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t
    <\/div>
    <\/div><\/div>\t