ChineseSkill Help Center
Using ChineseSkill
Yes, you can access ChineseSkill’s content on iOS and Android devices as long as you log in with the same account and the same login method.
*Note: What aforementioned also applies to Basic/Free membership users, although only premium members can access all the premium content.
1.On mobile app
You can check your login method by clicking on “ME-Profile”:
2. On the website
You can check your login method by clicking on your profile:
*Please note that logging in via email/password, Google, Facebook, AppleID and Huawei will create 5 different accounts. If you would like to change the login method, please contact our support team (nihao@chineseskill.com) and we’ll take care of it for you.
Our premium plans unlock all content and features in the app. You will be able to learn with ChineseSkill without any ads or paywalls.
Click the home button on the left-up corner, you will see”recommended”, “old course”, “panda’s toolbox”.
Under each menu, you will find a place to choose the language you want to use to learn Chinese.
“Test Outs” are used to skip the previous lessons. If you’re confident and want a challenge before or after reviewing the content, or already have prior knowledge of a group of modules, you can pass a Test Out to have immediate access to the next group of modules as you advance in the course. If you don’t pass, you can try again!
Payment & Subscriptions
Thank you for your interest in ChineseSkill’s paid content! You can purchase a membership on any of the platforms below and access it on all of them.
Android users:
You can purchase apps and digital content on Google Play using payment methods from your Google account. If it’s your first time making a purchase, a payment method needs to be added to your Google account.
iOS users:
You can purchase apps and digital content with the payment methods you set up in your Apple ID.
Website users:
You can purchase the membership by Paypal on our official website https://www.chineseskill.com/
⚠Important: Please always log into your account the same way you created it.
iOS users:
1. Please try the “Restore Purchase” button on the pricing page.
2. If “Restore Purchase” doesn’t work, please check if you have logged into the Apple ID with which you bought the membership. Because Restore Purchase won’t work if the Apple ID you’re in did not buy the in-app purchase item.
3. If you can’t still “Restore Purchase”, please offer us the receipt or the purchase record from iOS, and we’ll help activate your membership manually.
Android users:
Try logging out in ChineseSkill and back in.
The ChineseSkill membership is connected to the ChineseSkill account. Whether or not to share the membership is completely up to you, if you do not mind sharing the account data, learning progress, and statistics with other users.
Important reminder: uninstalling the app will not cancel your subscription.
To cancel, please follow these steps:
iOS users:
Go to Settings > [your name] > iTunes & App Store.
Tap your Apple ID at the top of the screen, then tap View Apple ID. You might need to sign in with your Apple ID.
Scroll to Subscriptions, then tap it.
Tap the subscription that you want to manage.
Use the options to manage your subscription.
Android users:
On your Android phone or tablet, open the Google Play Store.
Check if you’re signed in to the correct Google Account.
Tap Menu – Subscriptions.
Select the subscription you want to cancel.
Tap Cancel subscription.
Follow the instructions.
If you cancel your subscription, you can still access the premium contents until the end of the period, and you won’t be charged on the expiry date.
Ultimately, you just cancel the renewal of your subscription.
Our products consist of virtual service-based content. Unless the content is not available for technical reasons, it is non-refundable after purchase. However, if a refund is requested within 48-hours of the transaction date, you may be able to get a refund depending on the details and circumstances of the purchase.
If you’d like a refund for ChineseSkill subscription, please be sure to cancel your subscription prior to your refund request.
Once canceled, you can follow the below steps to request a refund.
If you paid through Google Play or Apple:
Please contact Google or Apple to request a refund. As an app developer, we cannot refund in-app purchases as the respective app store handles the sale and payment.
a) Requesting refund for Google Play purchases:
Open the Google Play Store app.
Tap the three horizontal lines at the top left to open the menu.
Choose Account > Order history.
Find the app or game you want to return and tap Refund.
Tap Yes, the app will be uninstalled, and your money will be refunded.
You should get an email about the refund and it will say Canceled next to the app in your Order History.
More information here: https://support.google.com/googleplay/answer/2479637?hl=en
b) Requesting a refund for iTunes/Apple purchases:
Go to https://reportaproblem.apple.com.
Sign in with your Apple ID and password.
If you see the “Report” or “Report a Problem” button next to the item that you want to request a refund for, click it.
Follow the instructions on the page to choose the reason why you want a refund and submit your request.
More information here: https://support.apple.com/en-us/HT204084
Account Management
If you’d like to change your ChineseSkill login method, please contact our support team (nihao@chineseskill.com) and we’ll take care of it for you.
Please note:
1. The login method can only be changed into email/password.
2. The new email should be valid and has not been registered with ChineseSkill before.
3. Logging in via email/password, Google and Facebook will create three different accounts.
We’ll ask for you to reply with:
Old account:
New email:
This feature is only available on the mobile app.
Please go to “ME >> profile photo >> setting button >> Change password”.
Also, if you’re logged into ChineseSkill via Google or Facebook, the “change password” button is unavailable as no password is required to sign in.
In the event that you need a separate password (i.e. finished sharing access with friends or family; privacy, etc), you can change your login method. Please contact our support team (nihao@chineseskill.com) and we’ll take care of it for you.
We’re sad that you wish to delete your account. If you’re unhappy with ChineseSkill and wish to provide additional feedback, please email our support team (nihao@chineseskill.com) and we’ll try to help you!
If you’d like to delete your ChineseSkill account
The following actions can only be done on the mobile app:
1) Select the ME tab and click on your username. Your Profile page with your name, email and level of progress should be displayed.
2) In the top right corner, click the Settings icon.
3) Locate the Delete Account button and follow the instructions.
Note: Once you delete your account, this action cannot be undone. If you wish to rejoin ChineseSkill, you have to create a new account and subscription.
Thank you very much for spending time with us.
Resetting your progress can only be done within the app.
To do so, please go to ME – Profile – Settings – Reset progress and you’re all set!
Trouble Shooting
If your course progress is missing：
a) Please ensure that you sign into the account correctly because there will be 3 different accounts if you sign into the account via email/password, Google, and Facebook.
b) If the account has no problem, please click”ME >> Backup“.
If the data is missing and the course progress is normal.
Please click “Me >> Backup >> Progress Backup” as shown above.
Please go to ME – Settings – Clear cached data and then reload the lesson or module.
If the audio/image is still missing after reloading, please try switching networks (data to wifi, vice versa).
If the mistake is still there, please send us a screenshot.
Contact ChineseSkill
There are several different ways that you can get in touch with ChineseSkill’s Customer Support team. Please feel free to contact us with any of the following options, and we’ll get back to you within 24 hours from Monday to Friday.
iOS/Android mobile APP:
1. Open ChineseSkill app
2. Tap ME (button right corner)
3. Tap on “Contact Us”
4. Type your message and attach any screenshots (if necessary).
Email:
Please feel free to email us at support team for general inquiries at nihao@chineseskill.com
Social Media:
Send our support team a message on our social media platforms!
Facebook page: @Learn Mandarin Chinese – ChineseSkill
Twitter: @ChineseSkill
Instagram: @chineseskill_official
Pinterest：@ChineseSkill App
Thank you!
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